General
At Anand Migration (“ANAND MIGRATION”, “we”, “our”), we respect your right to privacy and are committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in connection with our migration services and website.
By using our services or accessing our website, you consent to the practices described in this Privacy Policy. Anand Migration complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Migration Agents Code of Conduct 2021.
Children’s Privacy
Our services are not intended for individuals under the age of 18, unless their information is provided with parental or guardian consent as part of a visa or migration matter. We do not knowingly collect personal information from children for unrelated purposes.
Information We Collect
Personal Information
We may collect personal information necessary to provide our services, including:
- Full name, date of birth, and contact details.
- Identification documents (e.g., passport, visa, driver’s license).
- Employment, education, and financial information.
- Sensitive information such as health or family details relevant to visa applications.
- Dependent or sponsor details where required for migration purposes.
Usage Information
When you visit our website, we may collect technical and usage data, such as:
- Internet Protocol (IP) address, browser type, and operating system.
- Pages visited, duration of sessions, and files accessed.
- Referral sources and other analytical data.
Third-Party Information
In providing services, you may share personal information of third parties (e.g., spouse, children, employer). This information will only be used for the intended migration purpose and handled with the same level of protection.
Use of Information
We use personal information for the following purposes:
- To provide professional migration advice and services.
- To prepare, submit, and manage visa and migration applications.
- To communicate with clients and keep them updated about their matters.
- To meet our professional, legal, and regulatory obligations.
- To improve our services, systems, and website.
We will not use your information for unrelated marketing without your consent.
Disclosure of Information
In accordance with Section 35 of the Migration Agents Code of Conduct 2021:
- We will not disclose your personal information to third parties without your written consent, unless required by law.
- Information may be shared with the Department of Home Affairs, tribunals, courts, or other relevant authorities when necessary.
- We may disclose information to third-party service providers (e.g., IT, payment processors, cloud services) strictly for service delivery.
- In some cases, information may be disclosed to overseas recipients where required for your visa process (e.g., foreign governments, employers, or educational institutions).
We do not sell or rent personal information to any third party.
Data Storage and Security
We take all reasonable steps to protect client information from misuse, loss, unauthorized access, disclosure, or alteration. Our safeguards include:
- Electronic data security: password protection, encryption, secure servers, and firewalls.
- Email security: encryption for sensitive communications, use of secure connections, and regular backups.
- Physical security: locked filing cabinets, a clear desk policy, and shredding of paper records.
- Restricted access: personal data accessible only to authorized staff with confidentiality obligations.
- Third-party security: ensuring providers adopt industry-standard protection measures.
Cookies and Tracking Technologies
Our website may use cookies, tags, beacons, and scripts to enhance your browsing experience. These technologies help us:
- Recognize returning users and remember login details.
- Analyze traffic patterns and improve site functionality.
- Provide tailored website content.
You can disable cookies in your browser, though some website features may not function properly.
Payment Information
Where payment is required for our services:
- We may request credit card or bank account details to process transactions.
- We do not store financial information directly on our servers.
- Payments are processed securely via reputable third-party payment gateways.
- Financial details stored by processors are encrypted and protected.
Testimonials and Client Content
We may display testimonials, case studies, or success stories on our website or social media platforms with your prior written consent. Clients should exercise caution when voluntarily disclosing personal information in public forums, as this may be visible to others.
Data Retention
We retain personal information for the minimum period required under Australian law and the Migration Agents Code of Conduct 2021. After this period, records are securely destroyed or permanently de-identified.
Access, Updating, and Correction
You may request access to, or correction of, personal information we hold about you. We will respond to such requests within a reasonable timeframe, in accordance with the Privacy Act 1988.
Complaints and Dispute Resolution
If you have concerns about how we handle your personal information:
- Contact us directly using the details below.
- If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
- You may also raise confidentiality concerns with the Office of the Migration Agents Registration Authority (OMARA).
Enforcement of Policy
We conduct periodic reviews of our privacy practices to ensure compliance with this Privacy Policy. All staff are trained in confidentiality obligations, and breaches are taken seriously and addressed in line with our legal duties.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in law, regulation, or our business practices. Updated versions will be published on our website with the revised effective date. Continued use of our services constitutes acceptance of the updated Privacy Policy.
Processor Disclosure
This Privacy Policy also covers the collection, use, and disclosure of personal information by trusted third parties who process data on behalf of Anand Migration.
Processors May Include:
- Cloud storage providers for document management and backup.
- Payment gateway providers for secure payment processing.
- IT and email service providers for system hosting, maintenance, and communication.
- Analytics providers for website performance and user experience improvements.
- Professional advisors (legal, accounting, compliance) where required.
Safeguards:
- Third parties are contractually bound to handle data only for authorized purposes.
- All processors must comply with strict confidentiality and security standards.
- Transfers to subsequent third parties are covered by the same obligations.
Client Rights:
Clients may request access to, or correction of, personal data held by processors through Anand Migration. If deletion is requested, we will liaise with processors to ensure it is carried out, subject to legal and professional obligations.
Retention by Processors:
Personal data processed by third parties is retained only for as long as necessary to provide services, comply with law, or resolve disputes.
Contact Us
Anand Migration
Level 1, 39, 55 Gawler , Place, Adelaide SA 5000
Front Desk: +61 (0) 470 219 358
Email: info@anandconsulting.com.au